63win Privacy Policy

1 Who We Are

63win operates an online gaming platform accessible at 63win.vu, serving players in the Philippines. This Privacy Policy explains how 63win ("we", "us", "the Platform") collects, uses, stores, and protects personal data provided by players and visitors ("you").

This policy should be read alongside the Terms & Conditions and the Responsible Gaming page, both of which form part of your agreement with 63win.

2 Data We Collect

We collect personal data from you in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors during transaction verification.

We do not knowingly collect data from individuals under 21 years of age. If you believe a minor has registered on the platform, please contact our support team immediately.

3 Why We Collect Your Data

We use the personal data we collect for the following purposes:

• Account management — to create, maintain, and secure your 63win account.
• Identity and age verification (KYC) — to confirm you are who you say you are and that you are at least 21 years old, as required for responsible gaming.
• Transaction processing — to handle deposits and withdrawals in Philippine Peso (PHP) through your chosen payment channel, whether that is bank transfer, GCash, Maya, or another supported e-wallet.
• Platform security — to detect and prevent fraud, account takeovers, and prohibited activity such as duplicate account creation or bot usage.
• Customer support — to respond to queries, resolve disputes, and assist with account issues.
• Legal compliance — to meet record-keeping, anti-money laundering, and other regulatory obligations applicable to online gaming operators.
• Platform improvement — to understand how players use the platform so we can improve the experience over time.
• Communications — to send important account notifications, security alerts, and, where you have opted in, updates about promotions and new features.

We do not use your data for automated decision-making that produces legal effects or similarly significant outcomes without human review.

4 How We Share Your Data

63win does not sell your personal data. We share data only where necessary to operate the platform or meet legal obligations. The categories of third parties who may receive your data are:

• Payment service providers — to process deposits and withdrawals. These providers handle transaction data under their own security and compliance frameworks.
• Identity verification services — to confirm the documents you submit during KYC are valid. These services process identity data on our behalf and are contractually bound to protect it.
• Technology and hosting partners — cloud infrastructure and platform services that store and process data on our behalf. All such partners are required to maintain appropriate security standards.
• Law enforcement and regulatory bodies — where we are legally required to disclose information, such as in response to a court order or regulatory request.

We do not share your data with advertisers, data brokers, or any party for the purpose of direct marketing without your explicit consent.

5 Cookies and Tracking

63win uses cookies and similar technologies to keep your session active, remember your preferences, and collect aggregate usage data that helps us understand how the platform is being used.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core features like login and gameplay.
• Analytics cookies — used to measure how players navigate the platform so we can improve the experience. Data collected is aggregated and not linked to individual identities.
• Security cookies — used to detect and prevent suspicious activity such as session hijacking or unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain parts of the platform.

6 Data Security

We take data security seriously and apply technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

These measures include SSL encryption for all data in transit, secure storage with access controls limited to authorised personnel, OTP-based verification for sensitive account actions, and regular security reviews of our systems. While no online platform can guarantee absolute security, we work continuously to maintain strong protections.

If you suspect that your account has been compromised, contact our support team immediately and change your password. You are responsible for keeping your login credentials confidential.

7 Data Retention

We keep your personal data for as long as your account remains active. After account closure, we retain certain data for a period necessary to meet legal, financial, and anti-fraud obligations — typically aligned with applicable record-keeping requirements for gaming and financial transactions.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you.

8 Your Rights

As a 63win player, you have the following rights regarding your personal data:

• Access — you may request a copy of the personal data we hold about you.
• Correction — you may ask us to correct inaccurate or incomplete data.
• Deletion — you may request deletion of your data, subject to any legal retention obligations we must meet.
• Restriction — you may ask us to limit how we process your data in certain circumstances.
• Objection — you may object to specific types of processing, such as the use of your data for platform improvement analytics.
• Portability — where technically feasible, you may request your data in a structured, commonly used format.

To exercise any of these rights, contact our support team through your account dashboard. We will respond to all requests within a reasonable timeframe. Identity verification may be required before we act on a request.

9 Third-Party Links

The 63win platform may reference or link to related pages within the site. We do not link to external third-party websites. If you reach any external site through means not originating from 63win, please be aware that those sites operate under their own privacy policies and we have no control over how they handle your data.

10 Children and Minors

The 63win platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect or process personal data belonging to minors. If you are a parent or guardian and believe your child has created an account on 63win, contact our support team immediately so the account can be reviewed and closed.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When material changes are made, registered players will be notified through the platform or via the contact details on their account.

The effective date shown at the top of this page will be updated whenever changes are published. Continued use of the platform after any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have questions about this Privacy Policy or about how your data is handled, you can reach our support team through the Help section in your account dashboard or by visiting the FAQ page.

For responsible gaming concerns, including requests to set account limits or initiate self-exclusion, visit the Responsible Gaming page.